FAQs

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What if I need to cancel or change time/date?

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Our payment terms are full payment by 8 weeks before the booking. Cancellations can be refunded up to 14 days before the booking minus a 10% admin charge.

We will do our best to accommodate an alternative day or time, but this cannot be guaranteed.

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Is our information secure?​

Any information, including photographs you supply to us, will be secure and not shared with anyone and will be deleted after a 2-month period after the event. We may ask to include some photos/videos on our website but will always seek your permission first.

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Can we take photos during the visit?

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Of course you can! Photos and videos are all very welcome. If you would like to upload them to social media, please always include a credit to “Santa in Person”. If there are any pictures you would like to include in a review on our website, we would be delighted to have them!

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My child is autistic – are you able to manage that?

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I am experienced in dealing with SEN children and managing difficult issues (e.g. family bereavement and terminal illness). In such cases, a prior phone call would be important to understand the nature of the issue. We aim that our visit becomes an uplifting time and offer some positivity in such difficult situations

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Do you provide gifts?

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Gifts are supplied by the person/family booking. Given prior knowledge, we can arrange for me to have the gifts put into my sack as I arrive. Please note that gifts should not be much more than shoe box sized so I can carry them discreetly!

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Can you do video messages or live video calls?

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Yes, of course! We can cover both of these but a "live" meeting makes a more magical event. But we appreciate  sometimes distance makes a personal visit difficult. We can cover almost all of what we do in person.